Customer Support

Find which products and issues are driving up support costs or iritating customers and fix them.

This model helps you:

1. 1. Target products with high support costs
2. 2. Improve support issues with high costs
3. 3. Increase customer satisfaction
4. 4. Separate costs of short & long calls
5. 5. Find out if a few long calls bloat costs
6. 6. Maximize utilization of support staff

Actions you might take include:

• Simplify product installation
• Improve documentation & tutorials
• Refine product design & usability
• Change features that drive call length
• Reduce overtime hours

The model helps you to focus on improving your customer support, not on building spreadsheets.

Try our customizing process now for free. It's easy - and fast. If you like what you see, buy your model, download it and start optimizing your product profitability.